Set the title and condition for this rule whether to match the From Address, To Address or words in Email Subject and Email Description.

For example,

*critical*, it will be true if the subject contains the word critical anywhere

*critical, it will be true if the subject contains the word critical in the end

critical*, it will be true if the subject starts with the word critical

The default category for piped emails is General while the default priority is Low. You can edit the rule applied for specified piped emails here for regular customers or partners in contact.