SC User Task Panel
Task BarReply BarRecord of conversationAdditional Information

Task Bar

New Task: Add a new task

Task List: Back to Task List

Refresh: Refresh the task page.

Close: Close a task.

Credentials: Save your sensitive information such as address, user credentials, etc in the form of encryption.

Copy URL: Copy the Task URL

Reply Bar

Write your reply here. Add additional recipients in BCC area. Attach relevant files if any.

As a staff, you can also insert macros to retrieve information related to the task or customer.

There are many useful macros available such as {assigned_agent}, {customer_email}, {ticket_history_all_with_logs}. You can check out the full list in our demo.

Record of conversation

Additional Information

Status: Show the status, category and priority of the task

Ticket Fields: Show the extra form field information.

Recipients: Show/edit additional recipients.