Set a title for the rule and add the staff or staff group for the rule. Conditions could be based on Assigned Agent, Task Form Field such as Category, Status, Priority, Email Address, User Roles, User Groups etc.
Set a title for the rule and add the staff or staff group for the rule. Conditions could be based on Assigned Agent, Task Form Field such as Category, Status, Priority, Email Address, User Roles, User Groups etc.