Questions and Answers
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This site is a marketplace serving multiple vendors (brands). Unless stated otherwise for a vendor, the following return policy applies:
- We really want you to experience these great products and if for whatever reason you don't like it, you can return it within 30 days from receiving the items.
- Items must be returned to the "ship from" location and not to any wholesaler or reseller.
- There is a 10% restocking fee for item that is returned in opened but unblemished condition. Any damages will be charged according to out of warranty service fee (parts + labor) in addition to the restocking fee. There is no restocking fee if an item is returned unopened.
- Shipping cost will not be refunded.
Cancellation / Return / Exchange Policy
- Orders that have not been shipped can be cancelled at any time.
- For unopened item, we accept exchange of another product from the same vendor that has the same or higher value. User bears the shipping cost of the exchange.